dōTERRA FAQ

What is dōTERRA’s customer service phone number?

1-800-411-8151 8:00 AM to 5:00 PM MDT

Where is the dōTERRA will call pick up?

dōTERRA Will Call
370 W Center Street
Orem, UT 84057
8:00 AM to 5:00 PM MDT

What is dōTERRA’s return policy?

Unopened products can be returned with in 30 days to receive a full refund.  After 30 days, you will receive AR credits for unopened returns that can be used for future purchases.

Opened products can be returned with in 30 days to receive AR credits that can be used towards future purchases.  After 30 days, you can not receive a refund for products that have been opened.

Call dōTERRA at 1-800-411-8151 before returning any products to confirm your return will be received correctly.  Mail your returns to dōTERRA at 370 W Center St. Orem, UT 84057.

How long is the shelf life of dōTERRA essential oils?

Most dōTERRA essential oils have a lifetime shelf life and will be usable until the product is used up.  Only the citrus oils and blends do expire in time, but only if they are left with the lid off or in high heat.  The citrus oils and blends will still last 6 months in those conditions though.

What is the warranty on the Lotus Diffuser and what can I do if it stops working?

The Lotus Diffuser has a 90 day guarantee  You can return to dōTERRA within 90 days and receive a replacement diffuser at no additional cost.  After 90 days you will have to pay for any replacement parts and repairs.  You should call dōTERRA at 1-800-411-8151 before sending your diffuser in to make aware of the situation.

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